The People-ing Behind “Call HR”

Course Description

Credits: The People-ing Behind "Call HR"  is approved by SHRM for 36.5 PDC's and HRCI for 32.5 credit hours. Type: One week/five consecutive eight-hour days Following the rules and setting policy, becoming a strategic partner—these are the What’s of what you do. This five day, one week, course is about the How—how you connect, communicate, and lead when tension is high, when words fail, and when you’re expected to stay composed no matter what. In HR, every day is a negotiation between empathy and accountability. You navigate tension, mediate conflict, coach struggling leaders, and hold space for emotion—all while maintaining professionalism and composure. You are the human face of organizational integrity, yet you often operate behind the phrase, “Call HR.” This five-day immersive workshop was built for you—the people who hold everyone else together—and to remind employees that HR isn’t a department… it’s DeVon, Maria, Priya, or you—the human behind “Call HR.” When communication breaks down, performance declines, or emotion overtakes logic, the issue isn’t the policy—it’s the people. This course equips HR and people leaders with over 30 practical, proven tools to defuse tension, guide difficult conversations, and re-establish human connection when stress runs high. Your cohort will be using an integrated cohort model. HR, project managers, and coaches frequently work with—and rely on—each other in real organizational settings. For this reason, attendees from all three certification bodies participate together. This structure provides richer dialogue, exposes you to multiple approaches to problem-solving, and builds communication skills that transfer directly into cross-functional work.