Culture:
It's all about the people.

Policies and assessments are the pieces, changing behaviors and holding accountable is the glue.

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These common complaints are not satisfied with a change in policy, conducting an assessment, providing a survey or putting together a tiger team. They come from the people. 

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"You know what they say, those who produce are rewarded with more work! But what happens to those who don't do the work? Nothing."

Low Accountability

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"Don't tell them your idea, you know they will just take it and run with it."

Poor Leadership

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"We just need more people to get all of this work done." 

Limited Resources

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"I don't understand why the new person is getting all the promotions and I'm not getting promoted?"

Unfair Promotion Processes

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“S/he says I have to do it this way but doesn’t explain to me how. S/he just doesn’t communicate with me, I see them spend all kinds of time with everyone else, but not me.”

Poor Communication

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"Why do I have to fill out this weekly report, it goes nowhere and helps no one and takes me a ton of time."

Overly Bureaucratic Processes